Last updated: August 2026
CafeSnap is an independent, automated reservation assistance service. We are a bot, not a human concierge. Our software monitors the Pokemon Cafe website and attempts to secure a reservation on your behalf when booking windows open or when a cancellation slot appears. We are not affiliated with, endorsed by, or connected to The Pokemon Company, Nintendo, or Pokemon Cafe in any way.
The reservation at the cafe itself is free. You are paying for our automation service only. The booking is made in your own name and is yours to attend.
We charge a flat service fee for each booking request, shown at checkout in your selected currency. A request for 1 to 6 guests covers one cafe table. A group request for 7 to 12 guests covers two linked table searches under one group payment. Standard requests use the regular search queue. Matching Priority requests are checked before Standard requests, but Priority does not guarantee cafe availability or a reservation. If you upgrade an active Standard request, Stripe collects only the displayed difference as a separate payment. A request for the other cafe is a separate service and payment with its own dates, times and service level. There are no hidden or per-person fees.
If we have not secured a reservation for you by the day after the last of your preferred dates passes, we automatically issue a full refund of that request, including any paid Priority upgrade, to the original payment method. You do not need to ask. For a linked group, the completed service requires both tables. If fewer than two tables are secured by that deadline, the linked group fees are refunded in full and any single cafe reservation already secured is released. Separate Tokyo and Osaka requests are assessed independently, so one can succeed and remain non-refundable while the other is refunded if it does not succeed.
Refunds reach your bank within 5 to 10 business days, depending on your card issuer. You receive an email confirmation the moment the refund is sent.
You can cancel any time on the Check booking page. If you cancel before we have secured your seat, a processing fee of 10% (minimum £1.50 equivalent, charged in your own currency) is deducted from the eligible refund to cover payment-processing costs. The rest is returned to your original payment method within 5 to 10 business days. The status page shows the exact amount before you confirm. For a linked group with no table secured, both searches stop together and the fee applies to the refundable group service. If one table is already secured, that completed half is non-refundable and only the unfinished half is eligible for a refund after the processing fee. If both tables are secured, no CafeSnap fee is refundable.
Once we have confirmed a reservation at the cafe, the service for that table has been delivered and its CafeSnap fees, including any Priority upgrade applied to it, are non-refundable. You can still cancel through us so the official seat can be released when the cafe allows it, but no money is returned for a table we already secured. Cancelling one table from a linked group is not offered as an ordinary action because it changes the group outcome. Once a cafe slot has been released, please do not attend, since the seat may have passed to another customer.
Cancellation deadline: cancellations must be submitted by 10pm JST the night before your reservation date. After that, the cafe no longer accepts cancellations through their system, and the seat is held in your name.
By paying, you expressly request that we begin providing the service immediately, and you acknowledge that you waive your statutory 14-day cooling-off right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The service begins immediately upon payment: we validate and queue your request, monitor the booking window and start automated booking attempts as soon as your selected dates are available. The cancellation terms in section 4 apply instead.
We do our best to book one of your selected dates and time preferences, but we cannot guarantee a specific time, seat, seating zone or reservation. Every result depends on real-time cafe availability. Priority changes the order in which matching requests are checked, not the cafe's inventory. For linked groups, we search for both tables on the same date and aim for the same sitting. If both tables are secured, their exact times are shown separately because the cafe issues two official reservations.
We collect your reservation name and email address and use them to provide the booking service and send confirmation, status and refund messages. The reservation name is submitted to Pokemon Cafe. CafeSnap uses a separate service email address for the cafe booking so we can receive verification and confirmation emails, then send the booking outcome to your customer email. We do not sell your information or use it for marketing. Payment is processed securely through Stripe and we do not store your card details.
CafeSnap acts as a booking assistant only. We are not responsible for any changes, cancellations, closures, or issues at the Pokemon Cafe itself, including but not limited to menu changes, renovation closures, late-arrival cancellations, or cafe policies. Our liability is limited to the fee you paid for our service.
We use Google Analytics to understand how visitors use our site. This uses cookies to collect anonymous usage data. By using our site, you consent to Google Analytics cookies. We do not use cookies for advertising or for tracking you across other websites.
These terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms or the service will be resolved exclusively in the courts of England and Wales. If you are a consumer based in another country, you may still benefit from any mandatory consumer-protection rights of your country of residence that cannot be set aside by contract.
We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the new terms.
For any questions or issues, reach us on Telegram or email bookings@cafesnapbot.com. We aim to respond within 24 hours.